Your online reputation is more important now than ever before. The typical web surfer is smart enough to know now that they can generally find dirt on just about any company without hardly even trying. The more expensive your product or service is, the more you’ll have people online looking for reviews of your company. Although your company might be the best in the business, and act with integrity at all times, you’re still going to have dissatisfied customers occasionally as well as disgruntled employees that would love to get revenge online.

So what can be done when you have negative reviews and malicious content that slams your company and urges people to stay away from you?

• Alerts: We encourage the use of alert services that immediately inform you when your company name has been used online.
• Review and Respond: We encourage client’s to respond cordially and respectfully to negative reviews, with an attempt to either rectify the situation or an explanation of why the users expectations were unrealistic.
• Encourage and Incentivize Positive Reviews: It’s important to have positive reviews posted on multiple sites in order to push the negative review sites out of the top spots in the search engines. If you provide an incentive, such as a coupon code or entry in a drawing, you can get a lot of positive reviews.
• Optimize Positive Results and flood Negative Reviews Out of The Search Engines: We can optimize the positive reviews of your business and help them rank better online. Although the negative reviews can’t always be pushed out completely, their effects can often be greatly diminished if we can push them further down the results.
• Provide an Easy Way For Those Upset to File Complaints on Your Site: An ounce of prevention… yada yada yada. If you can provide a way for individuals to easily file complaints with you before going elsewhere it will save you a lot of trouble. Once a negative review is posted on a site like ripoffreport.com or pissedconsumer.com, it’s going to stay there.

Have Questions?

Give us a call today at 1-800-935-5133 for a free consultation on our reputation management services. You may find that it’s unnecessary for your company to engage in it. Let one of our experts help you decide.